Frequently Asked Questions (FAQs)
Orders and Payments
How can I place an order?
A: To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
A: We accept different payments depending on your country or residence. Paypal is available in all Paypal registered countries. Most countries we accept major credit cards (Visa, MasterCard, American Express, Discover) local pa
Can I modify or cancel my order after it has been placed?**
Once an order has been placed, it begins processing immediately, so modifications or cancellations are sometimes possible but not always. Please contact our customer service team stefanie@amsterdamcurated.com as soon as possible if you need to make any changes.
Shipping and Delivery
Do you offer free international shipping?
A: Yes, we offer free international shipping on all orders. Please refer to our shipping policy for more details.
How long will it take to receive my order?
A: Delivery times vary by destination. In general, 5-10 business days within Europe and 10-20 business days elsewhere.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. It is your responsibility to monitor the arrival times with the courier.
What should I do if my order hasn't arrived?
A: If your order has not arrived within the estimated delivery time, please contact our customer service team with your order number, and we will assist you in locating your package.
Returns and Exchanges
What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging with all tags and labels attached. Please refer to our return policy for more details.
How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. You will receive instructions on how to proceed.
Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service with insurance for returns.
When will I receive my refund?
A: Once we receive and inspect your return, we will process your refund. Approved refunds will be credited to your original method of payment within 5 days.
Can I exchange an item?
A: Yes, you can exchange an item by returning the original item and placing a new order for the desired item.
What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer service team within 3 days of delivery with your order number and a description of the issue. We will provide instructions for returning the item at our expense and arrange for a replacement or refund.
Account and Privacy
*Do I need to create an account to place an order?**
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping information, and enjoy a faster checkout process.
How do I create an account?
A: To create an account, click on the "Sign Up" or "Register" button at the top of our website and follow the instructions to enter your information.
How is my personal information protected?
A: We take your privacy seriously and use secure encryption technology to protect your personal information. Please refer to our privacy policy for more details.
Contact Us
How can I contact customer service?
A: You can contact our customer service team via email at stefanie@amsterdamcurated.com or through our contact form on the website. We are available to assist you with any questions or concerns.
What are your customer service hours?
A: Our customer service team is available from 900-1700 CET Monday to Friday. We strive to respond to all inquiries within 2 business days to all inquiries.